We want you to be 100% satisfied with your purchase from VDU Studio. Kindly note that shipping fees, which help to finance the high cost of shipping large and bulky items, are nonrefundable.
You may return your new VDU Studio purchase in its original packaging and condition within 14 days of receipt. VDU Studio reserves the right to refuse returned items that are not in original condition due to following reasons (but not limited to): missing original packaging, item packaged differently than way received, missing components, visible damages caused by customer or incorrect packaging. The customer is responsible for any shipping charges associated with returning an item to our warehouse in Los Angeles. Please contact our customer team to initiate a return at email@example.com. Make sure to include your order number as well as a reason for the return.
If your order has been returned to our warehouse due to failed delivery attempts, you can either request a refund minus accumulated shipping costs for the order, or we can re-ship the order once re-shipment costs have been paid.
We do not offer direct exchanges. Orders can be exchanged by returning for a refund, and submitting a new order.
To return your product, you should mail your product to:
Valley Drapery and Upholstery
16616 Schoenborn St.
North Hills, CA 91343
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Each product page displays “ships within” information. This is the estimated time (actual time may vary) from order placement until the product is dispatched from our warehouse located in Los Angeles. Each item is lovingly handmade in the USA by artisans who take the time to craft each piece. The time from dispatch to delivery is usually between 3-7 days. For time sensitive deliveries please reach out to our customer team on firstname.lastname@example.org.
If you placed an order for products with different dispatch times the full order will be held until your entire order is ready to be shipped.
Please note that during promotional campaigns, delivery times may be slightly longer due to high volume.